At Peymans, we are committed to working tirelessly towards maintaining our highly regarded and respected quality of service.
Peymans (“We”) are further committed to ensuring that any of your Personal Data which we have with us, is protected and respected always.
Our use of your personal information is governed by this Privacy Notice and any other documents referred to in it.
This policy sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us.
Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.
Peymans is a Controller for the personal information that it collects and uses about you and a Processor for some data referred to us by any Third Party who you would have allowed, or enabled to use your data for a lawful purpose relating to our services. We will always treat your personal information as confidential and your personal information will only be shared with others in accordance with this Privacy Notice.
By visiting www.peymans.com you are accepting and consenting to the practices described in this policy.
This Privacy Notice explains:
If we need to change the way in which your personal information is used by us, this Privacy Notice will be updated and if the changes are significant, we will advise you.
Personal information is any information that, on its own identifies you, or can be put together with any other either information, can identify you or tell us something about you. This could include information such as name, email address, other contact details, date of birth, bank account details or any information about your needs or circumstances.
Some personal information is classified as “special” data under data protection legislation. This includes information relating to health, racial or ethnic origin, religious beliefs or political opinions and sexual orientation. This information is more sensitive, and we need to have further justifications for collecting, storing and using this type of personal information.
Any references to personal information in this privacy notice will include personal data, and where relevant, special categories of personal data.
Much of the personal information we process is information that you or someone acting on your behalf knowingly provides to us.
On this site, “Peymans”, “our” and “we” each mean any permanent Peymans Office or temporary location being used as such, in the United Kingdom, which collects and use your information in the manner set out in this Privacy Notice.
We may collect and process all or some the following data about you when you contact us, enquire with us or interact with us:
You may give us information about you by making a booking or filling in forms on our site www.peymans.com (“our site”) or by corresponding with us by phone, e-mail or otherwise. This includes information you provide when you search for a serviced apartment, book a serviced apartment on our site and when you report a problem with our site. The information you give us at this point is likely to include your name, address, e-mail address and phone number, financial and credit card information, special requirements such as those relating to any disability or medical condition which may affect the chosen arrangements and dietary restrictions (which may disclose your religious beliefs).
When you make a booking via our partner property management system – who then process this Data on our behalf you can be assured that this is via a secure https:// connection and any details provided are stored securely in the booking system. During this process, as a guest, you would create an account which you can login to and see details of reservations, as well as your data which is held there. This can be edited by you, giving you control.
The types of personal information that we may collect, receive and process, includes:
With regard to each of your visits to our site we may automatically collect the following information:
We may receive information about you if you use a website that we either operate or which directly processes Data on our behalf, via the other services we provide. We work closely with many third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers) and therefore we may receive information about you from them.
We will only request as much Data from you that we require at certain stages in our business processes. This is good practice in GDPR terms.
We use information held about you in the following ways:
We will use this information:
We will use this information:
We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).
In addition, if we are providing a service to you, or on your behalf, where we are required to do so by law, we may request a copy of your passport.
Because the security of your personal information is important to us, Secured Socket Layer (“SSL”) software is used on our booking platform ‘Elina’ to encrypt the personal information that you provide to us. If your browser is SSL enabled (which most are), your transmission of personal information to this platform online will be encrypted. You can verify whether your personal information is transmitted using SSL encryption by confirming the symbol of a closed lock or solid key on the bottom bar of your browser window. Different browsers may use different symbols. You can also verify that your personal information will be encrypted using SSL encryption by making sure that the prefix for the web address listed for that page has changed from “http” to “https”. If you do not see the appropriate symbol and the “https” prefix, you should not assume that the personal information that you are being asked to provide will be encrypted prior to transmission.
The personal information we collect from you online is stored by us and/or our service providers on databases protected through a combination of physical and electronic access controls, firewall technology and other reasonable security measures. Nevertheless, such security measures cannot prevent all loss, misuse or alteration of personal information and we are not responsible for any damages or liabilities relating to any such incidents fully permitted by law.
Where it has come to our attention and is required under law, we will notify you of any such loss, misuse or alteration of personal information that may affect you so that you can take the appropriate actions for the due protection of your rights.
What is the legal basis of our data processing?
Under data protection legislation we are only permitted to use your personal information if we have a legal basis for doing so. We rely on the following legal bases to use your information;
In more limited circumstances we may also rely on the following legal bases:
We may process special categories of personal information and criminal conviction information in the following limited circumstances:
We may share your personal information with any member of our Company;
We may disclose your personal information to third parties:
The data that we collect from you is stored within the European Economic Area (“EEA”). Data is likely to be processed by staff operating outside the EEA who work for us or our partners for the fulfilment of your booking, processing of your payment details or the provision of support services. We will always make sure that your data is secure and subject to the same protection as if it was being processed in the European Economic Area.
Unfortunately, the transmission of information via the internet is not completely secure. However, whilst you can rely on Peymans to ensure that we will do our best to protect your personal data, you should be aware that any transmission of such data is always at your own risk.
Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
The EU GDPR gives people certain rights about how their Data is collected, stored and used.
You have several rights in relation to your personal information, these include the right to:
Where relevant, we may ask you to indicate how you would like to receive any offers, marketing and promotional information (e.g. via email or regular mail) and whether you would be willing to participate in surveys. Once you have indicated your preferences, you can always change them.
In certain circumstances, your consent may be implied by you (e.g. where communications are required to fulfil your requests and/or where you have volunteered information for use by us). In other cases, we may seek your consent expressly in accordance with applicable laws (e.g. where the information collected is regarded to be Sensitive Personal).
With some limited exceptions, you have rights to access and update personal information held about you. If you want to inquire about any personal information we may have about you, you can do so by sending us a written request by letter or email to the addresses set out in the “contact” section. Please be sure to include your full name, address and telephone number and a copy of a document evidencing your identity (such as an ID card or passport) so we can ascertain your identity and whether we have any personal information regarding you, or in case we need to contact you to obtain any additional information we may require making that determination.
We will aim to provide this free of charge, in a machine-readable format, within 30 days from your application.
You may request that we correct, cancel, and/or stop processing or using personal information that we hold about you. If we agree that the personal information is incorrect, or that the processing should be stopped, we will delete or correct the personal information. If we do not agree that the personal information is incorrect we will tell you that we do not agree, explain our refusal to you and record the fact that you consider that personal information to be incorrect in the relevant file(s).
The personal data we collect about you will be used within Peymans Ltd.
Exactly who sees your personal data depends on the context in which you provided it.
Sometimes we’ll share your personal data with third parties outside our facilities. We may do this for the following reasons:
We will only deal with third parties that we trust to treat our customers’ personal data with the same stringent controls that we apply ourselves and we will always be transparent about who may receive this.
How long we keep your personal data depends on the context in which you provided it and the marketing preferences you have expressed. In particular:
We’ve implemented technology and security policies, rules and measures to protect the personal data we have under our control, both on and offline, from improper access, use, alteration, destruction and loss.
We will take all reasonable steps to protect your personal information, but data can never be guaranteed as 100% secure. Please note that we will not be liable for any breach of security unless we have been negligent.
REMEMBER! You can withdraw your consent at any time by changing your marketing preferences or unsubscribing using the link at the bottom of the emails we send you (this could either be an “unsubscribe” link or a “manage my preferences” link), or by sending an email to firstname.lastname@example.org.
The ASAP Quality Accreditation logo/seal/marque assures that this serviced apartment operator or agent has been successfully quality accredited by ISAAP on behalf of The Association of Serviced Apartment Providers (ASAP) and, as such, is confirmed as meeting all the Core and Compulsory Requirements of the Quality Programme, including compliance with legal, health & safety requirements and industry best practice, thus delivering confidence that all minimum pre-set standards of quality have been achieved as a minimum. Corporate and leisure customers can stay with confidence. Visit www.theasap.org.uk for full details of the ASAP QA and Accreditation Programme.
© Copyright 2018 Peymans Ltd incorporated and registered in England and Wales. Registered Office: 15 Sherbourne Close, Cambridge, CB4 1RT. Registered number: 09550831