FAQs

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Frequently asked questions

 

 

 

Frequently Asked Questions are a list of questions compiled for your convenience. They address common queries by guests being hosted by us.

As such, if you have a question, we suggest that you first check the list below for an answer. Please note that exceptions to these policies will not be made if you e-mail us, we will still provide the same reply.

Should you still have unanswered questions, feel free to contact us.

Can we check in early/late?

 

Please note that check-ins before 15:00 and after 20:00 carry an additional charge of £30.00. The earliest possible check-in is 12:00, subject to availability. The latest check-in for this property is 23:00. Arrivals after 23:00 will not be granted access to the property and no refunds will be given.

Can we check out late?

 Our standard check-out time is up to 11:00. Please ensure that you have vacated the property and returned the keys in the safe shown to you upon check-in. Subject to availability, a late check-out can be arranged for at an additional cost of £20.00 an hour if given prior notice. If you are late checking out without prior agreement, you will be charged £40.00 an hour.

What are the details for the WiFi Internet?

The network name is Peymans and the password is "Welcome8ack". We hope you will enjoy the complimentary WiFi.

How do I operate the keysafe?

Leaving the keysafe open (with or without keys) is a major risk, as the code can be read by strangers, so kindly make sure to close it as soon as you have removed the keys.

Sentinel Keysafes

The keys are kept in the keysafe. To operate the keysafe, enter the code and then pull down the silver button and pull the keysafe towards you. May we please ask that you close the keysafe as soon as you have removed the keys - you will need to re-enter the code to close it. Upon departure, kindly return the keys to the keysafe and make sure to close it well by entering the code twice: once to open it and once to close it.

 

What if the code provided doesn't work?

Try pressing the black button at the bottom of the keysafe to reset it and then try re-entering the code.

 

MasterLock Keysafes

The keys are kept in the keysafe. To open the keysafe enter the code provided. Remove the keys and close the keysafe. Set the code to 0000 before closing the flap.

What happens to the security deposit?

A security deposit is required upon arrival for incidentals. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. The security deposit may be kept for violation of house rules or damage to the property. The security deposit is kept in the form of a pre-authorisation of funds on your card (rather than a charge). This is released upon checkout subject to no issues. Please note that it can take up to 10 working days for the deposit to reach your bank following release of the funds.

Where can we smoke?

Smoking is strictly forbidden in our properties. This applies to the balconies, gardens and the immediate surroundings. If guests wish to smoke then this must be outside on the street and cigarette butts cannot be disposed of in the property. Failure to comply with this policy will imply a full loss in security deposit.

Can I control the temperature in the apartment?

Temperature in each flat is control by a central thermostat. This is usually set to an optimal temperature appropriate to the season however guests may not find this suitable for their needs which then means setting the thermostat to the desired value. (the new temperature setting will not be immediate as in most cases an under floor heating system is in operations which often take slightly longer than usual to take effect.)

Can we park our cars at the property?

By property

 

The Addenbrooke's Suite (Peymans) - Car must be parked on Sedley Taylor Road. No parking available on driveway.

Apple Tree House (Peymans) - Two parking spaces on drive. Please respect the neighbours’ access and note there is no on-street parking in the cul-de-sac.

Cambridge City Apartments (Peymans) - Unfortunately we are unable to offer any parking at this property. Cars may be parked on the single yellow lines between 5pm and 9am.

Cambridge City Rooms (Peymans) - Unfortunately we are unable to offer any parking at this property. Cars may be parked on the single yellow lines between 5pm and 9am.

Cambridge City Studios (Peymans) - Unfortunately we are unable to offer any parking at this property. Cars may be parked on the single yellow lines between 5pm and 9am.

Grand Central Apartments (Peymans) - Underground spot + free on-street parking.

Home Sweet Home (Peymans) - Free on-street parking.

Norwich Street Apartments (Peymans) - Only 2 spaces available.  Reservation 

The Diamond Room (Peymans) -  Cars can be parked on Lichfield Road for free but not in the driveway. Please avoid parking on the turn.

The Luxurious Duplex (Peymans) - One parking space available on the drive for a small or medium car; free parking on-street.

The Station Suite (Peymans) - None. You can park nearby at the Train Station car park.

The Great Observatory (Peymans) - Two parking spaces inside the house.

The Luxurious Mansion (Peymans) -Three parking spaces.

Woodstock Road Apartments (Peymans) - 1 parking space.

Saint Luke's Apartments (Peymans) - Free parking on the street.

The Never Land (Peymans) - One parking space available. 

Kew House Apartments (Peymans) - Unfortunately we are unable to offer any parking at this property.

Brooke's Lodge Guesthouse (Peymans) - One parking space available.

Headington Guest House (Peymans) - One parking space available.

Hanger Lane Apartments (Peymans) - Five parking spaces available.

Newmarket Road Apartments (Peymans)Unfortunately we are unable to offer any parking at this property.

Brussels Midi Apartments (Peymans) - Unfortunately we are unable to offer any parking at this property.

 

How does the cable/satellite work on the television for The Great Observatory?

You need to turn TiVo box on plus both remotes.

You need to go to source, and select HDMI to view the cable channels

How do we get to the Grand Central Apartments?

 The apartment you will be staying in is located in the new Grand Central development on Rustat Road. The exact address is Flamsteed Close, but as the development is extremely new, this is likely not to exist on your GPS map. Please look for 42 Rustat road and the entrance to the apartments is a double white car gate which is right opposite this house.

Is it possible to store our luggage at the property before or after our stay?

Unfortunately we are unable to offer this service at any of the properties that we manage after the agreed check-out time.


A cycle shop run by Rutland Cycles is based inside the Grand Arcade (Corn Exchange St, Cambridge CB2 3QF), and luggage lockers are available from the shop at £2.00 per day with a £10.00 deposit. You can contact them on +44 (0)1223 307 655 to request further information.

Which bin is used for recycling?

 The black bins are for general rubbish, the blue bins are for dry recyclables, and the green bins are for organic waste.

There is no hot water/heating at Cambridge City Rooms. What do I do?

If there is no hot water and heating, the problem is likely with the thermostat. The thermostat is located at the top of the second flight of stairs, on the right hand side of the second-to-top landing in the centre of the stairwell. Press the green button until the timer flashes, then set it to 24 hrs by pressing the up button and wait for it to finish flashing. You have now set the thermostat to be on for the next 24 hours. Immediately after it stops flashing, you need to press the up button again to set the desired temperature for the next 24 hrs, we recommend 21 degrees. If you have any issues, don't hesitate to contact us again. We apologise for the inconvenience.

Why you don't inform me about the signable before but you do on check-in day?

The terms and the conditions of the property have been sent through the messaging service/email in the moment of the booking. It still takes two minutes to sign it and we get the notification when you sign it. 

 

Can I park my Van in the parking in Grand Central Apartments?

Unfortunately, it is not possible since the parking is underground. 

I am a worker, my company should pay the deposit.

Please contact your company so they can call us and we can collect the deposit

(If the company doesn't answer)

We can collect the deposit from you if you have a credit card on you. The deposit is not a charge, it's only a pre-authorisation which will be released in the moment of the check-out.

Can I sign the Signable when I arrive?

The terms and conditions of the property have to be signed prior to arriving to the property, if you don't have access to internet, in the moment you arrive at the property we can provide to you the WiFi details to connect and sign before entering. 

Why do I need to sign the Signable?

The terms and conditions contract has to be signed prior to arriving to the property and it shows you agree to these terms, to the rules of the property. If you don't agree to sign, unfortunately, we cannot host you. 

Why is the price higher than advertised( booking.com regarding extra charges)?

The final price is the one that includes the extra fees. These fees include the cleaning, linen and electricity services. 

The charges are mentioned and calculated in percentage on the side of the site in the moment of the booking. 

Can I park more than one car?

Hertford Serviced Apartments - Every apartment has one parking space, there is an extra parking space, if not occupied it can be used.

Grand Central Apartments Unfortunately, it is not possible to park more than one car at the property.

Kew Serviced Apartments No parking space available. 

Do you have stair gates for little babies?

Unfortunately, we do not have stair gates for babies.

How do I leave the fob behind when I need it to open the gate?

 If you don't have a car you can leave the keys and the fob behind at the key safe and open the door from inside. 

 If you have a car you need to bring the car outside leave the keys and fob and then open the gate from inside. 

How far away is the property from the airport?

Cambridge City Apartments - The Lutton airport is 1 hour away from this property, by driving.

Norwich Street Apartments The Lutton airport is 1 hour away from this property, by driving.

Grand Central Apartments The Lutton airport is 1 hour away from this property, by driving.

The Addenbrooke's Suite The Lutton airport is 1 hour away from this property, by driving.

Apple Tree House The Lutton airport is 1 hour away from this property, by driving.

The Diamond Room The Lutton airport is 1 hour away from this property, by driving.

The Luxurious Duplex The Lutton airport is 1 hour away from this property, by driving.

Home Sweet Home The Lutton airport is 1 hour away from this property, by driving.

The Station Suite The Lutton airport is 1 hour away from this property, by driving.

The Never Land The Lutton airport is 1 hour away from this property, by driving.

Cambridge City Rooms The Lutton airport is 1 hour away from this property, by driving.

Cambridge City Studios The Lutton airport is 1 hour away from this property, by driving.

The Luxurious Mansion - The Heathrow airport is 50 minutes away from this property, by driving.

The Great Observatory The Heathrow airport is 1 hour away from this property, by driving.

Saint Luke's Apartments  - The Heathrow airport is 50 minutes away from this property, by driving.

Woodstock Road Apartments The Heathrow airport is 50 minutes away from this property, by driving.

Hertford Serviced Apartments - The Stansted airport is 30 minutes away from this property, by driving.

Q House Apartments - The Stansted airport is 1 hour and 32 minutes away from this propery, by driving.

Hanger Lane Apartments The Stansted airport is 1 hour and 16 minutes away from this propery, by driving

Headington Guest House - The Lutton airport is 1 hour and 10 minutes away from this property, by driving.

Brooke's Lodge Guesthouse  The Lutton airport is 1 hour and 10 minutes away from this property, by driving.

The Basque House - The Bordeaux airport is 1 hour away from this property.

Newmarket Road Apartments - The Lutton airport is 1 hour and 7 minutes away from this property, by driving.

How Far is the Property from city center?

Cambridge City Apartments - The city center is 10 minutes away from this property.

Norwich Street Apartments The city center is 20 minutes away from this property.

Grand Central Apartments The city center is 10 minutes away from this property, by driving.

The Addenbrooke's Suite The city center is 15 minutes away from this property, by driving.

Apple Tree House The city center is 20 minutes away from this property, by driving.

The Diamond Room The city center is 10 minutes away from this property, by driving.

The Luxurious Duplex The city center is 30 minutes away from this property.

Home Sweet Home The city center is 10 minutes away from this property.

The Station Suite The city center is 10 minutes away from this property, by driving. 

The Never Land The city center is 15 minutes away from this property, by driving.

Cambridge City Rooms The city center is 15 minutes away from this property.

Cambridge City Studios The city center is 15 minutes away from this property.

The Luxurious Mansion The city center is 15 minutes away from this property.

The Great Observatory The city center is 20 minutes away from this property.

Saint Luke's Apartments The city center is 10 minutes away from this property, by driving

Woodstock Road Apartments The city center is 25 minutes away from this property.

Hertford Serviced Apartments The city center is 3 hours away from this property.

Q House Apartments The city center is 30 minutes away from this property, by driving 

Hanger Lane Apartments The city center is 30 minutes away from this property, by driving.

Headington Guest House The city center is 15 minutes away from this property.

Brooke's Lodge Guesthouse The city center is 15 minutes away from this property.

The Basque House The city center is 1 hour and 15 minutes away from this property, by driving.

Newmarket Road Apartments - The city center is 34 minutes away from this property.

 

 

 

 

 

 

 

 

 

 

How far away is the property from city center?

Cambridge City Apartments - The center center is 10 minutes away from this property.

Norwich Street ApartmentsThe center center is 20 minutes away from this property.

Grand Central ApartmentsThe center center is 10 minutes away from this property, by driving.

The Addenbrooke's SuiteThe center center is 15 minutes away from this property, by driving.

Apple Tree HouseThe center center is 20 minutes away from this property, by driving.

The Diamond RoomThe center center is 10 minutes away from this property, by driving.

The Luxurious DuplexThe center center is 30 minutes away from this property.

Home Sweet HomeThe center center is 10 minutes away from this property.

The Station SuiteThe center center is 10 minutes away from this property, by driving. 

The Never LandThe center center is 15 minutes away from this property, by driving.

Cambridge City RoomsThe center center is 15 minutes away from this property.

Cambridge City StudiosThe center center is 15 minutes away from this property.

The Luxurious MansionThe center center is 15 minutes away from this property.

The Great ObservatoryThe center center is 20 minutes away from this property.

Saint Luke's ApartmentsThe center center is 10 minutes away from this property, by driving

Woodstock Road ApartmentsThe center center is 25 minutes away from this property.

Hertford Serviced ApartmentsThe center center is 3 hours away from this property.

Q House ApartmentsThe center center is 30 minutes away from this property, by driving 

Hanger Lane ApartmentsThe center center is 30 minutes away from this property, by driving.

Headington Guest HouseThe center center is 15 minutes away from this property.

Brooke's Lodge GuesthouseThe center center is 15 minutes away from this property.

The Basque HouseThe center center is 1 hour and 15 minutes away from this property, by driving.

Newmarket Road Apartments - The center center is 34 minutes away from this property.

How far away is the property from  Supermarket ?

Cambridge City Apartments - The Little Waitrose supermarket is 5 minutes away from this property.

Norwich Street Apartments - The Mill Road supermarket is 10 minutes away from this property.

Grand Central Apartments - The Mill Road supermarket is 20 minutes away from this property.

The Addenbrooke's Suite - The Little Waitrose supermarket is 15 minutes away from this property.

Apple Tree House - The Londis Store supermarket is 20 minutes away from this property, by driving.

The Diamond Room - The Londis supermarket is 15 minutes away from this property.

The Luxurious Duplex - The Tesco supermarket is 5 minutes away from this property.

Home Sweet Home - The The co-operative Food is 2 minutes away from this property.

The Station Suite - The Cho Mee Supermarket is 10 minutes away from this property.

The Never Land - The Budgens supermarket is 20 minutes away from this property.

Cambridge City Rooms - The Ocean Supermarket  is 3 minutes away from this property.

Cambridge City Studios - The Ocean Supermarket is 15 minutes away from this property.

The Luxurious Mansion - The Waitrose supermarket is 15 minutes away from this property.

The Great Observatory - The Londis supermarket is 3 minutes away from this property.

Saint Luke's Apartments - The Iceland supermarket is 5 minutes away from this property.

Woodstock Road Apartments - The Londis supermarket is 19 minutes away from this property.

Hertford Serviced Apartments - The Londis supemarket is 23 minutes away from this property.

Q House Apartments - The Green Super Market is 15 minutes away from this property.

Hanger Lane Apartments - The Kopernik supermarket is 5 minutes away from this property.

Headington Guest House - The Tesco supermarket is 5 minutes away from this property.

Brooke's Lodge Guesthouse - The Londis supermarket is 15 minutes away from this property.

How far away is the property from train station ?

Cambridge City Apartments - The train station is 25 minutes away from this property.

Norwich Street Apartments - The train station is 10 minutes away from this property.

Grand Central Apartments - The train station is 10 minutes away from this property.

The Addenbrooke's Suite - The train station is 30 minutes away from this property.

Apple Tree House - The train station is 20 minutes away from this property, by driving.

The Diamond Room - The train station is 30 minutes away from this property.

The Luxurious Duplex - The train station is 15 minutes away from this property.

Home Sweet Home The train station is 10 minutes away from this property, by driving.

The Station Suite The train station is 3 minutes away from this property. 

The Never Land The train station is 10 minutes away from this property, by driving.

Cambridge City Rooms The train station is 15 minutes away from this property.

Cambridge City Studios The train station is 25 minutes away from this property.

The Luxurious Mansion The train station is 15 minutes away from this property, by driving.

The Great Observatory The train station is 15 minutes away from this property, by driving

Saint Luke's Apartments - The train station is 15  minutes away from this property, by driving.

Woodstock Road Apartments The train station 30 is minutes away from this property.

Hertford Serviced Apartments The train station is 25 minutes away from this property.

Q House Apartments The train station is 2 minutes away from this property.

Hanger Lane Apartments The train station is 5 minutes away from this property.

Headington Guest House The train station is 2 minutes away from this property, by driving.

Brooke's Lodge Guesthouse The train station is 5 minutes away from this property, by driving.

The Basque House -  The train station is 20 minutes away from this property.

Newmarket Road Apartments - The train station is 43 minutes away from this property. by driving.