Frequently Asked Question

Can we check in early/late?

Please note that check-ins before 15:00 carry an additional charge of £30.00. The earliest possible check-in is 12:00, subject to availability. The latest check-in for this property is 23:00. Arrivals after 23:00 will not be granted access to the property and no refunds will be given.

Can we check out late?

Our standard check-out time is up to 11:00. Please ensure that you have vacated the property and returned the keys in the safe shown to you upon check-in. Subject to availability, a late check-out can be arranged for at an additional cost of £20.00 an hour if given prior notice. If you are late checking out without prior agreement, you will be charged £40.00 an hour.

What are the details for the WiFi Internet?

The network name is Peymans and the password is “Welcome8ack”. We hope you will enjoy the complimentary WiFi.

How do I operate the keysafe?

Leaving the keysafe open (with or without keys) is a major risk, as the code can be read by strangers, so kindly make sure to close it as soon as you have removed the keys.

Sentinel Keysafes

The keys are kept in the keysafe. To operate the keysafe, enter the code and then pull down the silver button and pull the keysafe towards you. May we please ask that you close the keysafe as soon as you have removed the keys – you will need to re-enter the code to close it. Upon departure, kindly return the keys to the keysafe and make sure to close it well by entering the code twice: once to open it and once to close it.

MasterLock Keysafes

The keys are kept in the keysafe. To open the keysafe enter the code provided. Remove the keys and close the keysafe. Set the code to 0000 before closing the flap.

What if the code provided doesn't work?

Try pressing the black button at the bottom of the key safe to reset it and then try re-entering the code. If that doesn’t work please don’t hesitate to call us on +44 (0) 3333 4444 324 or email us in info@peymans.com

What happens to the security deposit?

A security deposit is required prior to arrival. This deposit is fully refundable upon check-out and subject to a damage inspection of the accommodation. The security deposit may be kept for violation of house rules or damage to the property. The security deposit is kept in the form of a pre-authorisation of funds on your card (rather than a charge). This is released upon checkout subject to no issues. Please note that it can take up to 10 working days for the deposit to reach your bank following release of the funds.

Where can we smoke?

Smoking is strictly forbidden in our properties. This applies to the balconies, gardens and the immediate surroundings. If guests wish to smoke then this must be outside on the street and cigarette butts cannot be disposed of in the property. Failure to comply with this policy will imply a full loss in security deposit.

Can I control the temperature in the apartment?

Temperature in each flat is control by a central thermostat. This is usually set to an optimal temperature appropriate to the season however guests may not find this suitable for their needs which then means setting the thermostat to the desired value. (the new temperature setting will not be immediate as in most cases an under floor heating system is in operations which often take slightly longer than usual to take effect.)

Is it possible to store our luggage at the property before or after our stay?

Unfortunately we are unable to offer this service at any of the properties that we manage after the agreed check-out time.

A cycle shop run by Rutland Cycles is based inside the Grand Arcade (Corn Exchange St, Cambridge CB2 3QF), and luggage lockers are available from the shop at £2.00 per day with a £10.00 deposit. You can contact them on +44 (0)1223 307 655 to request further information.

Which bin is used for recycling?

The black bins are for general rubbish, the blue bins are for dry recyclables, and the green bins are for organic waste.

What is the Signable?

The signable is sent automatically to the email provided when the booking is placed. This file contains our T&C, needed to be signed prior to check-in. This file shows that you have agreed to the rules of the property. If you don’t agree to sign, unfortunately, we cannot host you. If you haven’t received it or you no longer have access to the email provided upon booking, you can email us to info@peymans.com. Please note that if you don’t have access to the internet, at the moment you arrive at the property, we can provide you with the WiFi details to connect and sign before entering.

How do I leave the fob behind when I need it to open the gate?

If you don’t have a car you can leave the keys and the fob behind at the key safe and open the door from inside.

If you have a car you need to bring the car outside leave the keys and fob and then open the gate from inside.

How do we get to the Grand Central Apartments?

The apartment you will be staying in is located in the new Grand Central development on Rustat Road. The exact address is Flamsteed Close, but as the development is extremely new, this is likely not to exist on your GPS map. Please look for 42 Rustat road and the entrance to the apartments is a double white car gate which is right opposite this house.

Can I park my van in the underground car park at Grand Central Apartments?

Unfortunately this is not possible due to height restrictions.

There is no hot water/heating at Cambridge City Rooms. What do I do?

If there is no hot water and heating, the problem is likely with the thermostat. The thermostat is located at the top of the second flight of stairs, on the right hand side of the second-to-top landing in the centre of the stairwell. Press the green button until the timer flashes, then set it to 24 hrs by pressing the up button and wait for it to finish flashing. You have now set the thermostat to be on for the next 24 hours. Immediately after it stops flashing, you need to press the up button again to set the desired temperature for the next 24 hrs, we recommend 21 degrees. If you have any issues, don’t hesitate to contact us again. We apologise for the inconvenience.



What is Keynest?

Keynest is a company which offers the service of keeping the keys for some properties. The keys are kept in a shop which is located no longer than a few minutes on foot from the property. To collect the keys you need a code which is provided on the check-in day by the office. You can request the codes by calling on +44 (0) 333 4444 324 or email us at info@peymans.com. Please note that you will have to drop the keys at the same place on the check out day.



How to get to Heathrow Airport Apartments?

If you are having issues finding the property, please try searching on Google Maps 4 Nobel Drive, Harlington Hayes UB3 5EY and it will direct you to the correct place. If you are on Nobel drive and you cannot find the property, you should try looking around for Atlantic House or Ibis Hotel. If you find Ibis Hotel and you are on Nobel drive you need to continue to the left of Ibis and the property is located on the left-hand side at the next roundabout. If you have found Atlantic House, our property is located on the other side of the roundabout.



Is there any shuttle services for Heathrow Airport Apartments?

Yes, there is a shuttle service from the Stansted Airport to our property. There is a bus service that stops at Harlington Corner which is only  5-minutes away from our property on foot. Please use the links below to check the timetables.



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